A cookie is a small text file that the Internet browser stores on the hard drive of the end device (eg computer, smartphone, etc.) or reads from it when visiting Internet pages. Cookies contribute to the security and speed of your interaction with websites, since they remember your preferences (eg login data and language) so that when you visit the corresponding website again using the same end device, they send the information they contain back to the original website (first-party cookies) or to another website (third-party cookies). It is important to note that saved cookies do not collect personal data or any other information that you have stored on your computer.
You can change your internet browser settings so that you can choose for yourself whether to approve or reject cookie storage requests, delete saved cookies automatically when you close your internet browser, and similar.
TYPES OF COOKIES:
Temporary cookies or session cookies are removed from the computer when the Internet browser is closed. Websites use them to store temporary data.
Persistent or saved cookies remain on the device for a certain time even after closing the Internet browser, depending on their duration settings, or until the user removes them himself.
First-party cookies come from the website you are viewing and can be permanent or temporary. With these cookies, websites can store information that they will use again on the next visit.
Third-party cookies come from advertisements from other websites (such as pop-up or other advertisements) that are placed on the website you are viewing. With these cookies, websites can track Internet usage for marketing purposes.
WHAT IF I DON’T ACCEPT COOKIES?
If you choose not to accept cookies, it is possible that certain features of this website will not be displayed or work properly. This will limit the possibilities that our site offers you and could affect the design and user experience.
An example of features that could be affected by rejecting cookies:
customized website experience liking and sharing on social networks display of embedded content
Yes, with the primary goal of providing you with a better user experience on our websites.
WHAT COOKIES DO WE USE?
First-party functional cookies:
The ASP.NET_SessionId cookie stores the visitor’s session state on page requests.
This cookie is created by our website and is used only by it. The cookie is removed after closing the internet browser.
If the user rejects the cookie, the use of the shopping cart may be non-functional.
Third-party analytical cookies
Analytical cookies collect information about how visitors use the site so that third parties can perform an analysis with the aim of increasing functionality and creating content that will best meet the user’s information needs. We use the services of Google Analytics.
_gat and _gid cookies are removed when the internet browser is closed, while the _ga cookie remains stored on the device and is not deleted or expires automatically.
If you want to prevent the specified service from saving cookies, you can do so according to the instructions on the following website:
How to disable cookies?
By turning off cookies, you decide whether you want to allow cookies to be stored on your computer. Cookie settings can be controlled and configured in your web browser. For information about cookie settings, select the web browser you are using. • Chrome • Firefox • Internet Explorer 9 • Internet Explorer 7 and 8 • Opera (page in English) • Safari (page in English) If you disable cookies, you will not be able to use some of the functionalities on the web pages.
Information about cookie management
Most Internet browsers automatically accept cookies, but provide controls that allow you to block or delete them.
If you do not agree to their use, you can easily delete (or prevent) cookies on your device using the settings of the browser you are using.
You can find information about managing cookies on the pages of the browser you are using, as well as on the following links:
The purpose of cookies is to improve and enable the use of our websites and their processes, please note that by preventing or deleting cookies, you may disable the functioning of these features or cause them to work and look differently in your browser.
ZEN ADRIA d.o.o., Poljicka cesta 26e, Split, OIB 08465621308 (hereinafter Hotel Ora) as the manager of your data processing, undertakes to protect the privacy and confidentiality of the personal data of all our guests, in accordance with the General Provision on the Protection of Personal Data. The data is collected for the purpose of fulfilling of legal regulations imposed by the Republic of Croatia, which are related to hospitality and tourism. Data is kept for as long as the law prescribes.
GUEST REGISTRATION IN THE HOTEL ACCOMMODATION
We collect the data that you are obliged to provide us in order to provide you with the accommodation service, based on the law, and if you do not provide it to us, we will not be able to provide you with the specified service.
The documents that meet the registration form of the hotel guest are: identity card or passport. Scanning it serves us exclusively to provide the best possible service and your safety. After your check-out from the hotel, these documents are deleted from the system.
When booking and arriving at our accommodation facility, you agree to provide your identity documents, i.e. personal data (name and surname, type and number of identification document, gender, country and address of residence and birth, citizenship and date of birth) for the purpose of tourist records in the information system of tourist boards of the Republic of Croatia for the registration and de-registration of tourists – eVisitor (Act on residence tax NN 152/08). The content of your personal data is collected for the purpose of statistical data processing and is intended exclusively for tourist boards, public institutions and ministries whose activities affect this process (Ministry of Tourism – Tourist Inspection, Ministry of Internal Affairs and Ministry of Finance – Customs Administration). Any unauthorized use, publication, processing, processing, reproduction, display, transmission, distribution, recording or any other form of unauthorized use of your data is strictly prohibited.
With the aim of protecting people and property, the Hotel Ora implements video surveillance measures, which means that surveillance cameras record employees and all persons who move in the surveillance camera’s field of view. Videos are regularly transcribed, unless they are evidence in proceedings before competent state authorities. In the case of judicial and/or criminal proceedings, the aforementioned videos may be used, and third parties, processors and contractual partners registered to maintain the security of central monitoring and reporting systems may have access to personal data on the videos. For all other details related to the video supervision, special regulations governing that area are applied.
At your request, Hotel Oral is obliged to: *deliver a statement on the source of data collection *deliver a statement on whether your personal data is being processed *complete, amend or delete data that is incomplete, incorrect or their processing is not in accordance with the law *deliver a printout of personal data data (together with an indication of the purpose of collection and processing) relating to you and contained in the database *provide a list of authorized recipients of your personal data, including the purpose and legal basis for providing personal data to recipients for use *provide a notification about automatic processing of personal data. The request can be submitted at any time via the email address firstname.lastname@example.org, and Hotel Ora is obliged to submit the requested documentation at its own expense within 30 days of receiving the request.
METHOD OF COMPLAINT
Dear guests, In accordance with Article 10, Paragraph 1, Item 10 of the Act on Hospitality Activities (“Official Gazette”, number 85/15), we inform you that you can file a complaint:
1. Orally, to the responsible person in the hotel
2. In writing: – at the hotel reception – by mail, to the address: Hotel Ora
Poljička cesta 26E
21 000 SPLIT,
3. By telefax, to the number +385 21 778 708.
By e-mail at
The receipt of a written complaint will be confirmed in writing without delay, and the same will be answered in writing within 15 days from the day of receipt of the complaint.